By purchasing from ChessCandy you agree to these terms/conditions/return policy below.
We currently only service in English.
All sales are FINAL. By Purchasing, you acknowledge that these are once-use, virtual CDKEYS you are purchasing that cannot be refunded if used and there will be no physical shipping required of any type.
The person who is claiming the code's Steam64 ID (can be obtained from HERE) is required before checkout. This is your responsibility to get this correct and fill it in. If an invalid or empty Steam64 has been provided, support cannot be provided post-checkout and automatically voids any refund possibilities.
If a fraudulent charge-back is raised upon ChessCandy on PayPal, you risk losing both the Candy from your account and potentially losing the charge-back, and by purchasing you are aware of these risks.
Why is my Steam64 needed?
Steam64 will be used for support purposes. We will also be checking which Steam64 (along with claim time, date, location etc) claimed the code in question if there are any complaints about potential faulty products.
The refund/replacement method that we use requires the Steam64 of the user. If the code is faulty to start with, we will provide a refund/replacement. If the code has been claimed, we will use the Steam64 provided to match with the Steam64 of the person who has claimed this code to determine if a refund is eligible or not.
If you are an advertiser buying larger quantity to giveaway (to different people), feel free to enter your giveaway link in the Steam64 instead. We can still check the code information for you for those code's individual claims if something goes wrong.
If you are purchasing a bundle, leave your SteamID even if you intend to giveaway some of the codes (best if you can leave all SteamIDs).
The buyer is limited to buying rather $135 and/or up to 5 codes per transaction. This is to prevent fraud. If your order was marked as fraud, you wouldn't be charged if the transaction hasn't been completed. It might be held for up to 24 hours for approval, and if approved you will get your code emailed to you.
Codes should be automatically delivered to you (unless flagged by payment provider) via the email you input when you were on the checkout page (check your PayPal email otherwise). Please follow these steps to claim your code manually/post purchase.
Prices can change at any time without warning or notice (due to sales, promotions, general price change etc) but will be shown to the user through checkout/store page for the user to confirm the final price of sale.
We are not related/affiliated to any other DAC Stores, that might look or sound like us, as we are aware of impersonation sites.
ALL IMAGES/ON-SITE CONTENT ARE PROPERTY OF CHESSCANDY.COM.
If help is needed, please contact us at: firstname.lastname@example.org for quickest replies or use the form to the right.
Our phone support is: +1(647)290-8044 (Canadian number) but contacting email will result you in a faster reply, our phone reps are not always around.